At Ruby & Ava, we want you to love your purchase! If you are not completely satisfied with your order, we are here to help. Please review our policy below regarding returns, exchanges, and refunds.

1. The 30-Day Return Window

• You have 30 days from the date your order is delivered to request a return or exchange.

• Unfortunately, we cannot offer you a refund or exchange if 30 days have passed since your delivery date.

2. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following conditions:

• Unworn & Unwashed: The item must not have been worn, washed, altered, or damaged.

• Original Condition: All original tags, labels, and hygiene liners must still be attached.

• Packaging: Items must be returned in their original packaging.
  
  

3. How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

1. Contact our support team within 30 days of receiving your order via email or WhatsApp.

2. Provide your Order Number, the name of the item(s) you wish to return/exchange, and the reason for the return (along with photos if the item is damaged or defective).

3. Once your request is reviewed and approved, our team will provide you with the return instructions and shipping address.

4. Refunds (If Applicable)

• Once your returned item is received and inspected by our warehouse team, we will send you an email or message to notify you that we have received your returned item.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (or issued via store credit, depending on your preference) within a certain number of business days.