Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more.
What is your return policy?
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We want you to love your Ruby & Ava pieces! If something isn't right, we accept returns within 30 days of delivery.
- Items must be unworn, unwashed, unaltered, and have all original tags attached.
- Final sale items and intimate apparel cannot be returned.
Payments & Security
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We accept all major credit and debit cards (Visa, MasterCard, American Express), as well as secure digital payment options including Apple Pay, Google Pay, and PayPal.
Sizing & Product Info
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How do I find my correct size?
We provide a detailed Size Guide on every product page to help you find the perfect fit. Since fits can vary depending on the cut and fabric (e.g., oversized linen vs. tailored silhouettes), we recommend checking the specific measurements provided. If you are between sizes, we generally suggest sizing up for a more comfortable fit.